Need help?

Here you will find everything you need to know.

  • How can I track my order?

    After shipment confirmation, you will receive an email with delivery tracking information.
  • Can I change or cancel an order?

    If the order has not yet been shipped, please contact our team at home@temahome.com.
  • Are the products available for immediate delivery?

    Availability is indicated on each product page. In case of unavailability, we will contact you.
  • To which countries do they deliver?

    We deliver to mainland Portugal and the islands.
  • What is the delivery time?

    Delivery times vary depending on the product and delivery destination. Estimated information is available on each product page.
  • What should I do if I receive a damaged product?

    If you identify damage upon delivery, please contact us within a maximum of 48 hours at home@temahome.com.
  • Can I return a product?

    Yes. You have 14 days after receiving your order to exercise your right of withdrawal, in accordance with applicable legislation.
  • Who bears the costs of the return?

    Unless there is a manufacturing defect or an error by TemaHome, return costs are borne by the customer.
  • Are the products delivered assembled?

    Unless otherwise stated, products are delivered unassembled and include assembly instructions.
  • Why are there differences in color or texture between products?

    Many of our products use natural materials such as wood and veneers, which naturally present unique variations in tone and grain.
  • How can I contact TemaHome?

    You can contact us via email athome@temahome.com or by phone at +351 249 380 020.