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Customer Service / Terms and Conditions

Please take a few minutes to get to know our Terms and Conditions. The use of our website and all orders placed on it constitutes your agreement to abide to the following Terms and Conditions and to be bound by them.

  • These terms and conditions may change
  • Shipping Destinations
  • Shipping and handling charges
  • Inaccuracy disclaimer
  • Legal disclaimer
  • Satisfaction policy
  • Privacy policy
  • Return, refund and cancellation policy
  • Shipping time frame
  • Assembly time & charges

 

These terms and conditions may change

 

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Shipping Destinations

 

We can ship to the following countries: Spain, France, Germany, Italy, Austria, United Kingdom, Ireland, Denmark, Belgium, Holland and Luxembourg, Finland.
For other destinations please contact us at customerservice@temahome.com.

Shipping and handling charges

 

Our shipping and handlings charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We understand that as an user of this web site you reviewed detailed information about our shipping and handling fees.

Inaccuracy disclaimer

 

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Legal disclaimer

 

Copyright 2007-2019, Temahome Portugal S.A. All rights reserved. Temahome® is a registered trademark of Temahome Portugal S.A.

All of the content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by TemaHome S.A. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Temahome S.A.. reserves complete title and full intellectual property rights in any content you download from this web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content. One or more patents may apply to this web site.
Any action relating to the use of the website on any transaction with us must be brought in Portuguese court.

We pride ourselves in the fact that we design and build our own products using only high-grade materials maintaining quality standards at very high level. From the selection of raw materials to the final delivery, everyone at our company is committed to ensure that our customers are completely satisfied with our products and the overall shopping experience. If there is a problem with your order, please contact us promptly so we can solve it for you.

Privacy policy

 

Temahome only have access to/collect the limited information that you voluntarily give us via submittal of request or order forms, email or other direct contact from you. We are the sole owners of the information collected on this site. We do not and will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization – other than as necessary to fulfill your request (e.g. to ship an order.) Our site employs Secure Sockets Layer (SSL) software during the transmission of the data you input in order to protect your information. We will use your information to provide the service you requested or to respond to you regarding the reason you contacted us.
Unless you ask us not to, we may contact you via email in the future to tell you about promotions, events or other services, or changes to this privacy policy.

Return, refund and cancellation policy

 

If you are not happy with your order, we accept returns within 14 days from the date you receive your order and provide you with a refund for the price of the item excluding our shipping and handling costs minus a 10% restocking fee. Unless the return or exchange is due to an issue on our part, we cannot refund shipping and handling. In the unlikely event that a product arrives damaged or defective, we will pay for the return of the item to us and send you a replacement. If you decide that you no longer want a replacement, you will be fully refunded for the returned item. Please note that we cannot accept returns on final-sale merchandise or on items damaged through normal wear and tear (including improper assembly). Shall you need to return a product please CONTACT US FIRST in order to receive a return authorization. DO NOT return any products prior to contacting us. Returns made with no return authorization will not be accepted and you will incur any additional shipping charges. Please note that if you do not receive a confirmation from Temahome, we may have already processed and/or shipped your order and are unable to cancel.
We offer deliveries to the front door of your house. Unpacking is not included. The costs of the deliveries are calculated based on the total of your order as follows:

Shipping time frame

 

We pride ourselves in the fact that all of our products are 100% European made in our own manufacturing facilities located in Portugal.   The average shipping time for orders is 4 to 5 weeks, but if stock is available we will try to ship the order sooner.  If you need a product in a shorter time frame, you may try visiting one of our retail partners.

Assembly time

 

All of our products are accompanied by assembly instructions.  In the event that you do not receive instructions, they can found on-line on our web-site or can be e-mailed to you upon request.

 

There must be someone at least 18 years of age available to receive and sign for the shipment.