Customer Service
Temahome
 
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Customer Service

Please take a few minutes to get to know our Terms and Conditions. The use of our website and all orders placed on it constitutes your agreement to abide to the following Terms and Conditions and to be bound by them.

These terms and conditions may change

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Shipping and handling charges

Shipping and handling charges are applied when requesting additional services, and you will be informed of these charges prior to completing your purchase.  

Inaccuracy disclaimer

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Legal disclaimer

Copyright 2007-2013, TemaHome S.A. All rights reserved.TemaHome® is a trademark of TemaHome S.A.All of the content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by TemaHome S.A. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. TemaHome S.A.. reserves complete title and full intellectual property rights in any content you download from this web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content. One or more patents may apply to this web site. Any action relating to the use of the Web Site, or any transaction with us must be brought in the state or federal courts located in the state of Delaware. 

Satisfaction policy

We pride ourselves in the fact that we design and build our own products using only high-grade materials maintaining quality standards at very high level. From the selection of raw materials to the final delivery, everyone at our company is committed to ensure that our customers are completely satisfied with our products and the overall shopping experience. If there is a problem with your order, please contact us promptly so we can solve it for you.

Privacy policy

Temahome only have access to/collect the limited information that you voluntarily give us via submittal of request or order forms, email or other direct contact from you. We are the sole owners of the information collected on this site. We do not and will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization - other than as necessary to fulfill your request (e.g. to ship an order.) Our site employs Secure Sockets Layer (SSL) software during the transmission of the data you input in order to protect your information.We will use your information to provide the service you requested or to respond to you regarding the reason you contacted us.
Unless you ask us not to, we may contact you via email in the future to tell you about promotions, events or other services, or changes to this privacy policy.

Return, refund and cancellation policy

If you are not happy with your order, we accept returns within 14 days from the date you receive your order and provide you with a refund for the price of the item excluding our shipping and handling costs minus a 10% restocking fee. Unless the return or exchange is due to an issue on our part, we cannot refund shipping and handling. In the unlikely event that a product arrives damaged or defective, we will pay for the return of the item to us and send you a replacement. If you decide that you no longer want a replacement, you will be fully refunded for the returned item. Please note that we cannot accept returns on final-sale merchandise or on items damaged through normal wear and tear (including improper assembly). Shall you need to return a product please CONTACT US FIRST in order to receive a return authorization. DO NOT return any products prior to contacting us. Returns made with no return authorization will not be accepted and you will incur any additional shipping charges. Please note that if you do not receive a confirmation from Temahome, we may have already processed and/or shipped your order and are unable to cancel.
We offer two delivery options: curbside delivery and room of choice delivery. The costs of the deliveries are calculated based on the total of your order as follow:

 

Price

FREE Curbside delivery

In this option, your order is shipped strapped to a pallet to the curbside of your delivery address. Since our packages can be rather heavy, you should have two people present at the time of delivery to receive and safely carry the products inside your home.

FREE

Room of choice

In this option, a 2-person delivery team will be entering your home with your shipment. Please prepare an area within your home that has adequate protection from the box staining your floor or carpet.
Be prepared to indicate where you would like them to place your shipment prior to their arrival. Please keep in mind that this option does not include any installations or move furniture, however packaging will remove unless otherwise directed.

$100

Shipping time frame

We pride ourselves in the fact that all of our products are 100% European made in our own manufacturing facilities located in Portugal. We count with a reliable distribution network in North America, however, from time to time some of our products may not immediately available to ship in the US. Whenever a product is listed as 6-8 weeks delivery this means the product needs to be special ordered from Portugal. Products available in our US distribution centers will arrive in approximately 3 weeks. Alternatively you may visit one of our retail locations..

Assembly time & charges

All of our products are accompanied by assembly instructions.  In the event that you do not receive instructions, they can found on-line on our web-site or can be e-mailed to you upon request.

There must be someone at least 18 years of age available to sign and be present for the entire delivery and assembly process.